myLife - Frequently asked questions

  1. Summary
  2. Acceptable use
  3. E-mail harassment
  4. Consequences for Violation
  5. Monitoring
  6. What is Microsoft Outlook.Com?
  7. How can I access the myLife e-mail account?
  8. Will someone from Microsoft or Unisa be reading my e-mail?
  9. Will Microsoft or Unisa have the ability to investigate the accounts that they are providing through myLife?
  10. Will Microsoft share or sell my contact information with third parties?
  11. What is the student e-mail address and why should I use it?
  12. What is this e-mail account being used for?
  13. When do I get the e-mail address?
  14. Can I change my student e-mail address?
  15. What is the initial password for my student e-mail address?
  16. How do I change the e-mail password?
  17. Do I need to install any software to access my e-mail?
  18. Can I use my browser to access my e-mail?
  19. Can I use Outlook, Entourage, or Outlook Express to send and receive e-mail?
  20. Do I need to use a Windows PC or Microsoft Internet Explorer?
  21. I have another e-mail address. Can I forward my student e-mail to that account?
  22. What happens if I have forgotten my password
  23. Will I get multiple e-mail addresses?
  24. Can I access my e-mail from home or work?
  25. How do I send an e-mail to my lecturer?
  26. I am no longer a registered student. Will I be able to keep my e-mail account?
  27. I just graduated, what is going to happen to my e-mail account?
  28. How Does myLife handle spam?
  29. Do I have the ability to control anti-spam options?
  30. Can my computer get a virus by reading e-mail in my account?
  31. I can't send any e-mail. What is wrong?
  32. I'm having problems with my e-mail. Who should I contact?

Summary

The University of South Africa (UNISA) student email system (myLife) together with Microsoft recognizes the increasing need for and reliance on electronic communication. Due to the need for reliance, cost-effectiveness, and improved productivity a myLife student E-mail account will be set up as the primary means of communication and will be considered an official communication standard between students and the university. It is the student’s responsibility to manage their myLife e-mail account on a frequent and consistent basis. This account is free of charge and active for life. The use of the student E-mail is a privilege, not a right; and the University maintains the right to limit access. E-mail is subject to disclosure to third parties through subpoena or other processes.

Acceptable use

The primary use of the myLife student E-mail system is for purposes relating directly to education and correspondence. E-mail should be considered the same as printed communication and should meet the same standards of taste, professionalism, accuracy and legality that are expected in printed communication. Students may redirect copies of their myLife e-mails to another e-mail address. If a student wishes to redirect from his or her official address to another e-mail address it is their responsibility and they may do so, but at his or her own risk. myLife will not be responsible for the handling of e-mail by outside vendors. Having e-mail redirected does not absolve a student from the responsibilities associated with communication sent to his or her official myLife e-mail address. All use of e-mail will be consistent with the stipulations of the student disciplinary code.

Examples of unacceptable use include, but are not limited to, the below:

E-mail harassment

Consequences for Violation
Violations of this procedure may result in disciplinary action in accordance with student code of conduct procedure and may include any appropriate legal action.

Monitoring
System and network administrators and their authorized employees may monitor the use of E-mail resources to help ensure that uses are secure and in conformity with this procedure. Administrators reserve the right to examine, use, and disclose any data found on the system’s information networks in order to further the health, safety, discipline, or security of any student or other person, or to protect property.

What is Microsoft Outlook.com?
Unisa’s myLife e-mail service offering is powered by the Microsoft Outlook.com service. It is an expanded and enhanced service offering of Microsoft Live@edu which provides students and alumni with free hosted communications and collaboration services such as e-mail.

How can I access the myLife e-mail account?
The mylife.unisa.ac.za/mail URL is the fastest way to access your e-mail from any Internet Browser.

How is data physically secured? For example: Is the data center locked down to authorized individuals? Are e-mails encrypted on local disk?
Data is stored on Microsoft servers where all the common Microsoft practices for security are followed.

Will someone from Microsoft or Unisa be reading my e-mail?

No, Microsoft and Unisa will not read your e-mail. See Microsoft’s statements on this at: http://privacy.microsoft.com/en-us/default.aspx and http://privacy.microsoft.com/en-us/fullnotice.aspx While an automated process indexes your e-mail content for fast search retrieval, no humans at Microsoft or Unisa will be looking at your e-mail.

Will Microsoft or Unisa have the ability to investigate the accounts that they are providing through myLife?

By opening and using your account, you agree to and consent that Unisa may access your account for administrative and other purposes such as password resets and compliance with university policies governing this service. This may require Microsoft to access and disclose to Unisa any information stored within the account.

Will Microsoft share or sell my contact information with third parties?
No, Microsoft does not share or sell any contact information unless you opt in. This is covered in Microsoft’s comprehensive privacy and disclosure policies which are available not only to MyLife participants but to all users of Microsoft’s online services. See http://www.microsoft.com/privacy.

What is the student e-mail address and why should I use it?
Your myLife account will be the only email account recognised by Unisa and all previous e-mail accounts on record will be ignored. This will improve efficiency, security, and reduce costs. Each account is set up with a 5 GB inbox. You can send up to 14 MB message size, including up to 10 MB attachments, and up to 50 attachments. You will have spam- and virus-filtering, a familiar web-based interface with folders and preview pane and e-mail forwarding. The program is hosted on servers managed by Microsoft to provide high levels of reliability, spam-filtering, and performance.

In addition to e-mail, the Windows Live communication services include additional services which will be announced and made available soon, such as instant messaging, blogging and ways to store and share files using password-protected spaces.

What is this e-mail account being used for?
You may use this e-mail like any other e-mail account however providing e-mail accounts to students has several Unisa specific purposes. It is intended to improve communication between the University and student throughout the semester. University administration will increasingly use e-mail to communicate with students.

What is my e-mail address?
The e-mail address is system generated and each student will be given a unique e-mail address in the system. All e-mail addresses have the domain name of “xxxxxx@mylife.unisa.ac.za.”

When do I get the e-mail address?
The e-mail account is created within two business days from the day your registration is successfully processed.

Can I change my student e-mail address?
No. Since the e-mail address is system generated, the individual cannot change their e-mail address as all official e-mail will be sent only to this e-mail address.

What is the initial password for my student e-mail address?
Passwords will be auto-generated and will be provided to students upon completion of the myUnisa join application process for new students or when returning students update the details. Visit https://my.unisa.ac.za.

How do I change the e-mail password?
The e-mail service is hosted by Microsoft. When you claim your e-mail account you will be prompted to set your own password. Subsequent password changes are done through the application provided by Microsoft.

As standard practice it is a good idea to change your password often. As an example you may want to set your password to expire every 72 days, click the Make my password expire every 72 days check box, and then click “Save”. This option can be selected during a password reset.

Do I need to install any software to access my e-mail?
Not necessarily, as myLife offers web access to your mail. As long as your system has a supported browser installed and you have access to the Internet, you can check your e-mail account and send/receive e-mails.

Can I use my browser to access my e-mail?
Yes. To find a list of supported browsers, visit http://technet.microsoft.com/en-us/exchangelabshelp/bb847833.aspx.

Can I use Outlook, Entourage, or Outlook Express to send and receive e-mail?
Yes. The e-mail account provided supports the use of POP3/IMAP client such as Outlook, Entourage, and Outlook Express. Ensure that you use the settings for Europe to configure your e-mail client (see http://mylife.unisa.ac.za/help). Please check your specific e-mail client for configuration instructions.

Do I need to use a Windows PC or Microsoft Internet Explorer?
No. All the Web-based services included in site can be accessed from Windows, Mac, or Linux using Internet Explorer or Firefox. Microsoft has an Open Standards mentality with this product and will continue to have the philosophy of offering flexibility to users. For Firefox 1.5 users that use a Mac will experience heavy use of JavaScript, as will users of Internet Explorer®.

Microsoft tests against a variety of web browsers and supports the major browsers across a variety of operating system platforms. Internet Explorer from 7.0 down to 5.5 versions and the leading versions of Firefox (cross platform) are supported. Basically any browser supported by MSN® or Windows Live in general is supported.

I have another e-mail address. Can I redirect my student e-mail to that account?
Yes. If you prefer to use another e-mail account, you can configure your myLife provided e-mail account to redirect e-mail automatically. Remember myLife will remain your primary email account and Unisa will continue to send to this account only. The following information will provide a step by step process.

To redirect (forward) messages from your Student E-Mail Account to another account:
This document covers the process to redirecting all inbound e-mail to another account in Internet Explorer (IE). This functionality is not available in all browsers. If you need to redirect your e-mail and you do not see a similar rule option, you may need to find a computer with IE to set up redirection.

  1. Open your web browser and navigate to http://mylife.unisa.ac.za/mail
  2. Sign in to your myLife student e-mail account
  3. Click “Options”


  4. Click “Organize”


  5. Click “Inbox Rules”


  6. Click “New Rule”


  7. Click “Create a new rule for arriving messages”


  8. When the Rule Description window opens, click “Forward or redirect…”


  9. Check “Redirect the message to people or distribution lists”


  10. Click “people or distribution lists”


  11. Enter the e-mail address you want to forward your student e-mail to:


  12. Click “OK”


  13. Click “Save”


  14. Click “OK”


Your myLife e-mail account is now redirected to your chosen e-mail address.

What happens if I have forgotten my password?
Click on the link “Forgotten your password” on the login screen for myLife. Follow the instructions on the next screen to reset your password.

Will I get multiple e-mail addresses?
Yes. If you have two (2) student numbers you will have two emails addresses.

Can I access my e-mail from home or work?
Yes. As long as you have access to the public Internet and you have a supported browser, you should be able to access your e-mail unless there are specific security policies in place that prohibit you from doing so. The URL you need to access your e-mail via the Internet is http://mylife.unisa.ac.za/mail . You may also use an e-mail client (e.g., MS Outlook) to access your e-mail. For more information please check out this link, http://technet.microsoft.com/en-us/exchangelabshelp/bb880048.aspx.

How do I send an e-mail to my lecturer?
Lecturers may provide their addresses to you on request. There will not be an address book for students to look up lecturer e-mail addresses. However, students can build and create their own address books.

I am no longer a registered student. Will I be able to keep my e-mail account?
You will be able to keep your myLife e-mail account for life. The University promotes lifelong learning and wants to keep you informed and involved. Therefore, even if you didn’t graduate, you will keep your e-mail account.

I just graduated, what is going to happen to my e-mail account?
Students who successfully complete a short course certificate or degree program will be able to keep their e-mail address for life. This allows the university to keep in touch with former students. There is always an opportunity to continue learning new skills.

How does myLife handle spam?
There are a number of methods to combat spam on the platform. SmartScreen Technology learns to detect spam based on your reporting spam in your inbox. SenderID Framework matches the sender’s e-mail address against their IP address to protect against spoofing. About 95% of all spam and 99% of image-based spam are blocked. While spam traffic has increased 40% across the Internet, spam is down 80% over the past year thanks to the work of our spam-fighting team and technologies.

Do I have the ability to control anti-spam options?
Yes. You can set individual junk mail folder rules, block lists, and safe lists.

Can my computer get a virus by reading e-mail in my account?
Microsoft is committed to helping protect your security and privacy while using myLife. For more information, see the Microsoft Online Privacy Notice Highlights.

I can’t send any e-mail. What is wrong?
You may have reached the size limit for your e-mail account. If you can still receive e-mail but no longer send e-mail, then this is probably the case. If you are using an e-mail client (e.g., Outlook), there may be other issues such as a firewall blocking your access to send out e-mail. If you are having trouble, always first confirm that it is an issue with your e-mail account by accessing your e-mail via browser first. If it turns out to be a mailbox size issue, try to clean up your inbox and sent items folder along with other folders you may have created to reduce the overall size of your mailbox.

I’m having problems with my e-mail. Who should I contact?
Students will be able to use standard MSN web-based support (https://support.live.com) for myLife services. If Microsoft is unable to help, contact the Contact Centre on 086 167 0411(nationally) or (+2711) 670 9000 (internationally). Alternatively you can submit a problem online by emailing us on study-info@unisa.ac.za.

May I use another e-mail address to communicate with Unisa?
You are welcome to do so but no management of unsuccessful e-mails will be done. If that e-mail is not received, read or replied to you are in no position to complain.